Service Announcements
BKNS is transparent about all events affecting service — maintenance, incidents, updates. Notifications are sent by email; during an incident, contact the hotline or Zalo OA.
Benefits
Why choose BKNS?
Planned maintenance notice
Infrastructure maintenance is announced by email to affected customers.
Incident alerts
For unplanned incidents, BKNS notifies affected customers by email. For immediate help, call the hotline or message the Zalo OA.
Feature + policy updates
New features and policy changes (pricing, terms, privacy) are announced by email.
Promotions + events
Promotional campaigns, BKNS anniversary events, tech conferences. You can opt out via the account management page.
Notification channels
1. Email: sent to your registered account email
2. During an incident: hotline +84 24 7306 9169 or the BKNS Zalo OA
Need help during an incident?
See how to reach BKNS during an incident: hotline and Zalo OA.