Contact BKNS

Hanoi — Head office
BT2-VT18, Khu nhà ở Xa La, Phường Hà Đông, TP. Hà Nội
+84 24 7306 9169 (24/7)

Hanoi — Branch 2
P501, Tầng 5, 169 Nguyễn Ngọc Vũ, Phường Yên Hòa, TP. Hà Nội
+84 24 7306 9169

Ho Chi Minh City
B16, KĐT Thương Mại 319 Lý Thường Kiệt, Phường Phú Thọ, TP. Hồ Chí Minh
+84 24 7306 9169

1. Open a ticket at my.bkns.net or email support@bkns.vn
2. The technical team classifies priority (P0 critical / P1 high / P2 medium / P3 low)
3. Priority levels:

• P0: uptime issue
• P1: impacted business
• P2: single user
• P3: general inquiry

4. Resolution + ticket closure once the customer confirms

BKNS's head office is located at BT2-VT18, Khu nhà ở Xa La, Phường Hà Đông, TP. Hà Nội — a modern urban area in the southwest of the capital, convenient to reach from Ha Dong, Thanh Xuan, and Hoang Mai.

Business hours:

• Monday – Friday: 8:00 – 12:00, 13:30 – 17:30
• Saturday: 8:00 – 12:00, 13:30 – 16:00
• Sunday + public holidays: the 24/7 hotline stays open, the office is closed

Customers can visit in person to sign enterprise service contracts, get infrastructure consulting, or handle complex technical procedures. Free car parking within the Xa La residential compound during business hours. Nearest bus stop: routes 21A, 22, 37 stop at Xa La.

BKNS's southern office is located at B16, KĐT Thương Mại 319 Lý Thường Kiệt, Phường Phú Thọ, TP. Hồ Chí Minh — a central location, easily reached from District 10, District 11, and the Cho Lon area.

Business hours:

• Monday – Friday: 8:00 – 12:00, 13:30 – 17:30
• Saturday: 8:00 – 12:00, 13:30 – 16:00
• Sunday + public holidays: the 24/7 hotline stays open, the office is closed

The Ho Chi Minh City office serves enterprise customers across the southern region, especially those signing contracts or seeking VPS / Cloud Server consulting and on-premise infrastructure deployment. Motorbike parking on-site; car parking is available at public lots near Ly Thuong Kiet street. Nearest bus stop: routes 149, 30, 65.

BKNS organises its contact channels by purpose so customers reach the right team quickly:

24/7 hotline — +84 24 7306 9169
Sales consulting + technical support. Operating 24 hours a day, 7 days a week, including holidays.

Customer-care hotline — +84 24 7306 9169
Complaints, refunds, contract upgrades.

Technical support email — support@bkns.vn
Technical tickets, bug reports. Response SLA per P0–P3 priority.

Service feedback email — gopy@bkns.vn
Quality feedback, improvement suggestions. BKNS replies to every piece of feedback.

CEO email (level-2 escalation) — hanhtv@bkns.vn
For severe incidents unresolved after 24 hours through normal channels. CEO Thịnh Văn Hạnh personally monitors this inbox.

Zalo OA + Telegram
Our Zalo OA and Telegram channels are active — message us directly for 24/7 support. Links are shown on the homepage and in my.bkns.net.

Committed response times by channel:

• Hotline: immediate
• Zalo / Livechat: 24/7 support
• Email support: per SLA P0–P3
• Email feedback: replies during business hours