Support Centre
Expert technical team + smart ticket system + realtime livechat + hotline 1900 63 68 09.
Benefits
Why choose BKNS?
24/7 Hotline
1900 63 68 09 — technical team on call 24/7, every day of the year. Support available in Vietnamese + English.
Ticket priority routing
The system automatically routes P0/P1/P2/P3 tickets to the right specialist team.
Realtime livechat
Click the Zalo / Messenger bubble at the bottom of the website — 24/7 support.
Knowledge Base — 200+ articles
Self-serve guide library — hosting setup, DNS configuration, SSL install, migration, troubleshooting.
Remote support via TeamViewer
BKNS technicians provide direct remote troubleshooting when needed (P0/P1 complex cases only).
Email + my.bkns.net portal
support@bkns.vn for email tickets. The my.bkns.net portal manages your services + invoices + ticket history.
Support priority levels
🔴 P0 — Critical (uptime issue, service down)
🟠 P1 — High (impacted business, performance degraded)
🟡 P2 — Medium (single user impact)
🟢 P3 — Low (general inquiry, feature request)
P0/P1 escalate directly to the on-call engineer. P2/P3 handled via queue.
How to open a ticket
1. Log in to my.bkns.net or send an email to support@bkns.vn
2. Choose a category: Hosting / Domain / VPS / SSL / Email / Billing
3. Describe the issue in detail:
- Affected domain
- Error code (if any)
- Screenshot / log
- When it started
4. Submit — the system auto-assigns priority + routes it to the right team
5. Track progress via the portal or email updates
Support channels
📞 24/7 Hotline: 1900 63 68 09
📞 Free consultation line: 1800 646 884
📧 Technical email: support@bkns.vn
📧 Feedback email: gopy@bkns.vn
💬 Zalo OA: zalo.me/2418539408984655098
💬 Messenger: m.me/bkns.vn
🌐 Customer portal: my.bkns.net
🌐 Knowledge Base: /guides