Managed Server — your own technical team for your infrastructure
You focus on business, BKNS handles the technical side: setup, monitoring, security patching, backup, and 24/7 incident response. Ideal for businesses without a DevOps team or teams that are overloaded.
- Open
- 1 P3
- Resolved 24h
- 14
- Uptime
- 99.98%
4 steps for BKNS to take over your system
Typically takes 5-7 working days from the day you approve the SOW. No service interruption during the handover.
Infrastructure assessment
BKNS engineers audit your current infrastructure, OS, applications, monitoring, and backup. Draft a detailed SOW (Scope of Work).
Audit & hardening
Security review, CVE patching, firewall configuration, fail2ban, SSH key, sudo policy. Snapshot before changes.
Monitoring & backup setup
Deploy Prometheus + Grafana, alerts via Telegram/Email/SMS. Set up automated backup with restic / Veeam.
Handover & on-call
Kickoff meeting with your team, share dashboard, runbook. Begin 24/7 on-call and periodic reporting.
Choose the management level that fits your system
Pricing per server. Systems under 5 servers get a discount; over 10 servers get a combo discount.
- 24/7 uptime & resource monitoring
- Alerts via Email + Telegram
- Monthly OS security patching
- Weekly backup (BKNS storage)
- Ticket response within 1 hour
- Support via ticket + email
- Monthly uptime report
- All Basic Care features
- Security patching within 48h on CVE
- Daily backup, 30-day retention
- MySQL, NGINX, PHP-FPM optimization
- Response P1 within 15 minutes
- 24/7 hotline + Telegram group
- Security pen-test every 6 months
- Periodic upgrade recommendations
- All Pro Care features
- 1 TAM dedicated to your system
- Critical CVE patching within 4 hours
- Daily off-site DR backup
- Quarterly performance optimization
- BCDR drill twice a year
- Periodic security configuration review
- Contractual SLA 99.9%
What does each plan include?
| Criteria | Basic Care | Pro Care | Enterprise |
|---|---|---|---|
| 24/7 monitoringCPU, RAM, disk, network, services | ✓ | ✓ | ✓ |
| OS security patchingUbuntu / CentOS / Debian / Windows Server | Monthly | Within 48h | Within 4h for critical |
| BackupSnapshot, periodic restore testing | Weekly · 4-week retention | Daily · 30-day retention | Daily · off-site DR · 1 year |
| Software optimizationMySQL, NGINX, PHP, Redis, Elastic | — | At deployment | Quarterly |
| Security pen-testVuln scan, OWASP top 10 | — | Every 6 months | Every 3 months |
| Periodic reportsUptime, incidents, recommendations | Monthly | Monthly + ad-hoc | Weekly + monthly + quarterly |
| 24/7 hotlineDirect on-call number, not through switchboard | — | ✓ | + dedicated TAM line |
| Technical Account ManagerEngineer dedicated to your system | — | Shared | Dedicated |
| SLA commitmentPenalty as % of monthly fee if breached | 99.9% | 99.9% | 99.9% |
Response time by severity level
Every ticket is classified from P1 (mission-critical) to P4 (routine request), with clear response and resolution SLAs.
P1 — Critical = system down / data loss
All P1 incidents are monitored directly by BKNS leadership. You receive status updates at least every 30 minutes until resolved. A written RCA (Root Cause Analysis) will be delivered within 72 hours after the incident.
- ✓Dedicated P1 hotline bypassing the switchboard (Pro Care+)
- ✓On-call staff have root access, no escalation needed
- ✓10% monthly fee penalty per hour over SLA, capped at 100%
Which businesses should use this service?
SME without DevOps
Businesses with 20-100 people and 3-10 servers but no dedicated infrastructure engineer.
Fast-scaling startup
Small tech team focused on product. Outsource infrastructure to experts, scale flexibly.
Agency & reseller
You host websites for 50+ clients — you can't be on-call 24/7. BKNS provides L2/L3 support behind the scenes.
Supplement in-house team
Your IT team specializes in applications, but needs co-managed support for OS, network, and DB.
Free infrastructure audit — know where you stand
BKNS sends engineers to survey your system (1-2 days) and deliver a report: security vulnerabilities, optimization points, and estimated managed service cost. Completely free, no commitment.
Q&A about Managed Server
Need co-managed combined with your in-house team? Talk to a Solution Architect →
No. You can be using servers at another provider (Viettel, FPT, AWS, GCP) — BKNS will still manage them. However, combining with BKNS Dedicated/VPS gives a 20% discount on service fees.
Depending on the level you allow. Minimum: SSH key + sudo. Full level: full root. All access is logged and audited via a centralized tool (Teleport or equivalent). You can revoke access at any time.
BKNS is obligated to detect, contain, and restore from backup. If the incident is due to BKNS negligence (delayed known CVE patching, misconfiguration), BKNS covers 100% of recovery costs + compensation up to 3× the monthly service fee. Detailed SLA contract included.
Basic Care: minimum 3 months. Pro Care: 6 months. Enterprise: 12 months (TAM assignment required). Early termination with 30 days notice, no penalty. Plan changes (up or down) allowed mid-term.
Yes. This is a co-managed service, not a takeover. You still have root, still deploy code, still manage applications. BKNS is responsible for OS, network, backup, monitoring, and security — the layer "below the application".
Yes. BKNS has MCSA/MCSE certified engineers supporting Windows Server 2016-2022, AD, MSSQL, IIS, Exchange. A 20% surcharge applies vs. Linux plans due to licensing and less common expertise.