Frequently Asked Questions

All BKNS web hosting plans run on NVMe drives (select premium plans use NVMe U.2 Gen4), delivering much higher read/write speed and IOPS than traditional SATA SSDs, so your website loads noticeably faster.

Yes. Automated daily backups run for every plan (the Platinum plan backs up up to 3 times a day), keeping multiple versions. You should still keep your own periodic backups — the provider backup does not fully replace the customer own backup responsibility.

Yes. Every hosting plan includes a free Let's Encrypt SSL certificate with automatic renewal. If you need an insured OV/EV certificate, you can upgrade on the SSL page.

View the SSL page

You can upgrade to a higher plan at any time directly from the control panel; the price difference is prorated for the remaining period. Upgrading does not interrupt your website.

Yes, free data migration is included. Our technical team migrates your website, email, and database from your previous provider to BKNS, ensuring continuous uptime before the domain is repointed.

Yes. Every Cloud VPS plan grants full root/Administrator access, letting you install any OS, software, or configuration you need. You are responsible for the licensing of any software you install yourself.

A VPS is provisioned automatically after successful payment. You receive access details by email and in the control panel right away.

Yes. You can upgrade CPU, RAM, and storage directly in the control panel; most changes only require a reboot, with your data left intact. Some upgrades apply live without a reboot.

Every VPS gets at least one dedicated IPv4 address, with IPv6 support. The infrastructure includes basic DDoS protection; for higher demands you can subscribe to a dedicated Anti-DDoS plan.

View the Anti-DDoS plan

Cloud VPS is virtualized, flexible to scale up or down, and highly resilient. A physical (dedicated) server gives you the entire hardware for yourself, suited to large, stable workloads that need maximum performance.

BKNS is a VNNIC-accredited .VN registrar and supports 250+ domain extensions: .vn, .com.vn, .com, .net, .org, and many new TLDs. See the Domains page for details.

View the Domains page

For a .vn domain, you must declare the registrant (individual: national ID/CCCD; organization: tax code/business license) per VNNIC regulations. The system guides you through the declaration during registration.

Yes. You will need the transfer code (EPP/Auth code) from your current registrar, and the domain must not be locked. Our support team guides you through the whole process; transfers usually take 5-7 days depending on the TLD.

No, not immediately. Domains have a grace period and a redemption period that vary by TLD. Redemption fees can be high, though, so renew ahead of time and watch for the renewal reminder emails to stay safe.

You can add a prefix or suffix, or choose another extension (.vn, .com.vn, .net…), and check it right away in the search box.

Bank transfer, domestic ATM cards, international Visa/Mastercard cards, and e-wallets VNPAY and MoMo. Transactions go through a security-compliant payment gateway — BKNS never stores full card numbers.

Yes. BKNS issues an electronic VAT invoice for every order. Enter your invoicing details in the control panel; the invoice is emailed to you as required by regulation.

Hosting, Cloud Email Hosting, and Cloud VPS (SSD, MMO, Storage) share the same refund policy: in the first 7 days no usage charge applies; from day 7 to day 30, you pay only for the days used; no refund after 30 days. For Hosting, VPS and Email services, if the service fails due to a fault on the provider's (BKNS) side, you are entitled to a refund within 30 days. Domains and certain third-party fees are non-refundable.

View the refund policy

Yes. BKNS sends email reminders before a service expires. You can renew from your service management page.

Services get a grace period after expiry, and your data is kept during that time. After the grace period, the service is suspended and then deleted per the schedule in the Terms of Service.

View the Terms of Service